‘Social Listening’: The Consumer Goods Giant Aims to Harness Vaseline’s TikTok Moment.
First identified over 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline might not appear as an natural focus for digital platform algorithms.
Nonetheless, its ascent as a viral TikTok topic has positioned it at the vanguard of an advertising revolution, in which large companies are spending big on content creators and devoting less capital to advertising goods in conventional outlets.
A Journey from Drilling to Digital
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who saw laborers using on their skin with a derivative of drilling. Today, a spree of amateur-created clips have documented the product’s widespread use in “life hacks”.
It has been touted as a remedy for cleaning shoes or extending perfume longevity, as well as a fix for creaky hinges. Its use has even extended to combat the nuisance of snack dust adhering to hands.
Leveraging the Buzz
Spotting its digital renaissance, strategists within the corporation boosted the tips by having their research teams evaluate the claims and providing creators with the outcome data.
Assertions that it diminished the sting of chili on the mouth were confirmed. Similarly supported were ideas it could lengthen scent duration and restore leather handbags. Suggestions it could bleach teeth or lengthen eyelashes were debunked.
A Plan Built on ‘Social Listening’
Billboards and TV ads would once have dominated Unilever’s advertising drive. But the Vaseline phenomenon has persuaded leaders to turbocharge spending on content creators.
This observation of social channels to inform business strategy has been dubbed “social listening”. Fernando Fernández, recently appointed, has indicated the goal is to spend half of its colossal advertising budget on digital creator content.
Adapting to New Consumer Habits
The company's social media lead, who is leading the online push, said the company was simply adapting to new ways of reaching consumers. She said participating on platforms “without dampening the fun” was paramount.
“How do brands authentically become part of the conversation? This remains our core objective as brands, dating to when neighbors chatted over fences and discussing household products.
“We are witnessing a departure from a broadcast model, where we would just send out ads … Currently, it's countless discussions, various groups. The shift of the algorithms means that these groups seem specialized, yet they are vast.
“If you can make sure your brand is shared by other people, mentioned by individuals, that is how you can build trust and relevance. Creators are critical to that. This word-of-mouth strategy is being amplified.”
A Revolutionary Change in Media
The approach indicates seismic changes occurring in how media is consumed, with the youth demographic allocating more attention to apps like TikTok and Instagram than legacy broadcast and print media.
The transition is visible in falling revenues for TV and print advertising. In the UK, ad revenues for major broadcasters have dropped substantially in real terms since 2019.
Influencer Marketing Expansion
This further signifies a merging of functions as brands effectively act as media producers, linking up with numerous influencers to boost their products.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences away from some legacy media and their time is increasingly on Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“Numerous corporations inform us people trust recommendations from the individuals they follow over traditional advertisements. This is a persistent pattern.”
He noted companies can reduce costs by focusing on influencers over big traditional media campaigns, which also permits simpler message refinement to test effectiveness.
The approach is growing. Promotional expenditure on digital creator partnerships is increasing four times faster than total media spending. Stateside, it has more than doubled since 2021 and is projected to reach multi-billion dollar sums in 2025.
Traditional Media's Continued Place
Despite the huge changes, experts said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to frame public debate.
She added: “A top-tier ROI marketing event is still major broadcast spectacles. It’s not about those broadcasters saying: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”